Top Questions:

1. How do I unlock more Skylanders or Magic Items?
2. How can I recover my Skylanders and Magic Item Web Codes?
3. How do I get more Gems?
4. How do I get more Coins?
5. How do I make Magic Items show up more frequently?
6. How do I Level Up?
7. What if I don’t want to do a Goal?
8. What do I do if my game is crashing?
9. What if my question isn't answered here?

How do I unlock more Skylanders or Magic Items?
You can unlock more Skylanders or Magic Items one of two ways:

1. Acquire enough Gems to unlock the Skylander or Magic Items in the Collection
2. You can enter in the Web Code found on the Web Code Card that is included with all Skylander toy purchases. To do this, locate the Skylander or Magic Item of your choice in the Colleciton and tap on the barcode icon. When prompted, enter in the 10 digit code found on your Web Code Card.
   
   

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How can I recover my Skylanders and Magic Item Web Codes?
If you have a Skylanders Spyro’s Universe account, you can locate the Code for your Skylanders on your Player Card. Login to the game, click on "My Info", and then click on each Skylander to see their Code.

If you don’t have a Skylanders Spyro’s Universe account, you can create one at http://universe.skylanders.com/ on your computer. After you create an account, install the portal drivers, and use your Portal of Power to import your Skylanders. Next, click on "My Info" and then on each Skylander to see their Code.

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How do I get more Gems?
You can earn more Gems by:

1. Leveling up by completing Goals
2. Finding present boxes floating in the Skylands
3. or by purchasing them through the Gem Store. Please note that a Gem Store purchase uses real money.
   
   
   

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How do I get more Coins?
You can earn more Coins in Skylanders Cloud Patrol multiple ways!

1. The best way is by creating big combos in while hunting trolls. To combo, swipe your finger across multiple targets and release before they attack you! You can target trolls, balloons, crates, and even projectiles.
   
   
   
2. Take notice of the “Element of the Day” bonus! If the Skylander you have selected matches the Element of the Day, you will receive a massive coin bonus!
   
   
   
3. You could also unlock the Hidden Treasure Magic Item from the Collection. This Magic Item will give you a substantial boost to coin payout when it’s active.
   
   
   
4. The easiest way to gather lots of coin is to use your Gems to purchase Coin Packs. You can access the Coin Store from your Collection, or you can tap your Coin total at the bottom of the screen.
   
   
   

back to topHow do I make Magic Items show up more frequently?
The more Magic Items you have unlocked, the more often they will spawn in Skylands. To have Magic Items appear often, unlock as many as you can in the Collection!

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How do I Level Up?
You can Level Up by earning the required number of Stars to boost your level to the next rank. The only way to earn stars is by completing Goals given to you at the start of each game. You can view your Goals at any time by tapping the pause button in the upper right and making sure the GOALS tab is selected.

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What if I don’t want to do a Goal?
If you don’t want to complete a Goal, you may skip it by tapping on the Goal in the list and then tapping on the button that appears to skip it. Skipping a Goal will cost you Gold.




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What do I do if my game is crashing?
You may be running low on system memory. Try turning your device off then on again or close other applications that may be running. You should also ensure you have updated your device to the most recent OS version. If these methods do not solve the problem please contact Activision Customer Support with your device details.

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What if my question isn't answered here?

For all other support needs, please visit the Activision Customer Support page.

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