Skylanders Cloud Patrol FAQ

Top Questions:
  1. How do I pair my Bluetooth Portal of Power with my iOS device?
  2. Why did my Portal turn off?
  3. How do I turn my Portal of Power off?
  4. How do I get gems?
  5. How do I unlock Skylanders?
  6. How do I get more coins?
  7. How do I save my game?
  8. I have beaten Mega Chompulon, how do I unlock the next boss?
  9. What happens if my Skylander is defeated in battle?
  10. Can I use Legendary models at the same time as the regular toys?
  11. How can I get Royal Double Trouble?
  12. Why are some treasure chests blue and others brown?
  13. What if my question isn't answered here?
  14. I'm experiencing a delay whenever I interact with the game, such as moving Skylanders or tapping on tiles. How can I fix this?
  15. Seizure Warning
How do I pair my Bluetooth Portal of Power with my iOS device?
Follow these simple steps to connect to your Portal of Power (this only needs to be done once per device):
  1. Make sure the Bluetooth Portal of Power is turned on.
  2. Make sure Bluetooth on the device you want to use is enabled by tapping on Settings -> General -> Bluetooth and turning Bluetooth on.
  3. Press the Bluetooth sync button on the bottom of the Portal of Power (the status LED will blink rapidly).
     
    How Do I Unlock More Skylanders or Magic Items
  4. From within the Bluetooth settings, tap on Portal of Power in the device list
  5. Your Portal of Power should now be paired with your device!
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Why did my Portal turn off?
If the Portal of Power is not used for 3 minutes, it will enter sleep mode. Press the Power button to turn ON the Portal of Power again.

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How do I turn my Portal of Power off?
Press and hold the power button (located on the side of the Portal) for 1 second.

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How do I get gems?
Gems can be earned by winning battles, unlocking blue Treasure Chests, or leveling up. You may also purchase gems via the Gem Store.


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How do I unlock Skylanders?
Skylanders can be purchased with gems, as well as unlocked with your toy collection. If you have Skylanders toys, you can unlock them via the Bluetooth Portal of Power (included in the Skylanders Battlegrounds Mobile Starter Pack) or by entering in your Secret Code on the Skylander’s Bio screen. Skylanders may only be unlocked a limited number of times using the Secret Code, so guard your code!


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How do I get more coins?
Go beat up some more bad guys! You can also get coins from Treasure Chests and the Coin Store.


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How do I save my game?
Your game is saved automatically after each battle, as well as after any activity in the Overworld.


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I have beaten Mega Chompulon, how do I unlock the next boss?
Check back often, we’re constantly updating and adding new things. We’ll add more levels and bosses soon!


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What happens if my Skylander is defeated in battle?
If your Skylander is defeated in battle, he is unable to come back to that same battle. Your Skylander will return to full health and be ready for battle as soon as you leave the current battle. To replace your fallen Skylander with another during battle, place another Skylander on the Portal of Power or tap the button that says “Call in Support!”


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Can I use Legendary models at the same time as the regular toys?
Yes! Legendary Skylanders are separate from their regular counterparts. You may use both at the same time.


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How can I get Royal Double Trouble?
Royal Double Trouble is exclusively available in a special version of the Skylanders Battlegrounds Mobile Starter Pack. You can find this special version in select stores, such as Gamestop. You can also unlock Royal Double Trouble at any time with your gems.


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Why are some treasure chests blue and others brown?

A Blue Treasure Chest is a special Treasure Chest that contains gems. Fight your way to it and open it up to claim the gem rewards!


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What if my question isn't answered here?


For all other support needs, please visit the Activision Customer Support page.

 

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I'm experiencing a delay whenever I interact with the game, such as moving Skylanders or tapping on tiles. How can I fix this?


There is currently an issue that causes a delay if you have certain Accessibility options turned on. To resolve this issue please turn "Zoom" off from your Apple Settings. You can do this by going to Settings, General, Accessibility, and tapping on Zoom. Make sure it is set to "off".


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Seizure Warning


A very small percentage of individuals, even those who have no history of seizures, may experience a seizure or blackouts when exposed to certain visual images, including certain light patterns or flashing lights that may appear in video games or certain patterns of backgrounds on a television screen or video monitor. If you, or anyone in your family, has an epileptic condition or has had seizures of any kind, consult your doctor before playing. Immediately discontinue use and consult a doctor if you or your child has any of the following symptoms: dizziness, eye or muscle twitching, disorientation, involuntary movements, loss of awareness, altered vision, convulsions. The likelihood of seizure when playing video games may be reduced by taking the following precautions:

  • Play in a well-lit room.
  • Do not play when you are drowsy or need sleep.
  • Take a 15 minute break every hour.
  • Hold the screen as far away from yourself as possible.
  • Play video games on the smallest screen available.


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